Job Description

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own. We’re the future of the pet industry. We’re here to improve lives. We drive outstanding results together. We’re welcome as we are. Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview: As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team. Position Responsibilities: Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care. This includes ensuring that all companion animal and aquatic life maintenance, companion animal incident reports and hourly animal health checks are completed as required. Process register transactions in a way that creates a great experience for each guest. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refers to the Leader on Duty as needed. Act as primary resource for guests and other PCC partners regarding all animal education and care. Efficiently orders companion animals and aquatic life, supplies and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyzes department inventory management data and recommends areas for improvement. Perform routine housekeeping tasks as required to maintain the professional image and appearance of the companion animal habitat and aquatic areas, to include sweeping/mopping the floors, dusting, cleaning the tanks, facing the merchandise on the shelves, etc. Ensures the proper handling and documentation for all relinquished and adoption animals. Verifies animal related maintenance tasks are being completed as outlined on the Maintenance Schedules. Participates in the completion of all animal and aquatic life related physical inventory counts. Adheres to and promotes established safety and loss prevention procedures. Performs additional duties and projects as required or assigned with or without regular supervision. Other Essential Duties: Utilize selling behaviors to provide an amazing guest experience. Contribute to a safe environment by maintaining safety protocols. Be a part of a collaborative culture centered around health and wellness needs of pets. Engage in career development programs. Basic Qualifications: Minimum of one year of experience working with and/or caring for companion animals and aquatic life. High level of knowledge of companion animals and aquatic life and aptitude for sales techniques. Professional appearance and demeanor. Good interpersonal and verbal communication skills. Certification: Completing and maintaining the Petco Animal Care Certification program is required. Education/Skills: High school diploma or equivalent (GED). Proficiency in mathematics and basic accounting. Exceptional communication skills. Supervisory Responsibility: Ensures Pet Care Center is opened/closed per policies. Promotes safety procedures. Work Environment: Mostly indoors with some guest carryouts and veterinary visits. Requires bending, kneeling, moving merchandise (up to 50 pounds), standing for long periods. Flexible schedule including evenings and weekends. Equal Opportunity Employer: Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected classifications.

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