Job Description

Job Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs. Location Pfizer/Metlife – 2002 North Tampa Street, Tampa, FL 33602. Note: online applications accepted only. Schedule On call schedule. Hours and days may vary. Further details upon interview. Pay Range $25.00 per hour to $40.00 per hour Qualifications Minimum of 2-3 years of audio technician experience required. Proficient computer skills and knowledge of office technology/equipment. Excellent written and verbal communication skills. Essential Duties and Responsibilities Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact. Provides problem escalation support and issue resolution. Follows up on service challenges and works with the manager to take corrective action. Provides technical assistance for all meetings and customers that require tech services for their events. Follows SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations. Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database. Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio. Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation. Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements. Educates the staff and customers on the basics of all AV equipment in the facility. Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms. Communicates with co‑workers and service partners to ensure updated information is shared. Assists with conference room set‑ups, break‑downs and any other areas where assistance is needed. Keeps the A/V storerooms organized and well managed. Performs other duties as assigned. Benefits Full‑time and part‑time positions offer the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full‑time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Eurest maintains a drug‑free workplace. Application Process To apply, you can text JOB to 75000 and search requisition ID number 1489471 . Text STOP to opt out or HELP for help. Texting may incur message and data rates. Applications are accepted on an ongoing basis until all openings are filled. Equal Opportunity Employer Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other protected classification. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Req ID: 1489471 #J-18808-Ljbffr Eurest USA

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