Job Description

Data Center Technician or IT Infrastructure Support

On-site in Santa Clara, CA, Headquarters

Contract of 6+ Months

Responsibilities:

• Quickly resolve tickets from India & US users related to:
• equipment installation: Gigamon equipment, 3rd party, able to lift 35lbs without assistance
• topology builds using fiber, copper, DAC cabling and optics from 1G to 400G
• cabling: copper, LC, MPO, MPO breakout; SM & MM, attenuators
• troubleshooting servers, OS, switches, PDUs, networking, Layer1
• OS installs on bare metal or VM (ESXi, vSphere, Ubuntu, RH)
• Other projects as needed or of interest to the candidate to learn.

Skills:

• Can work by oneself & excel at ticket resolution/customer satisfaction
• Can think outside of the box, creatively solve issues, understand the outcome without full requirements
• Clearly communicate to overseas & local users, ask questions for clarification
• Be on time to work, be available during scheduled work hours
• Time management, time slicing to handle multiple requests at one time

Working knowledge of:

• Operating Systems: ESXi, Linux, Windows
• Networking Concepts: dhcp, dns, ipv4 vs ipv6, ntp, nfs, switch: access vs trunk ports
• Copper vs Fiber (LC/MPO)
• General Technical Skills: HD (SATA, SAS, Nvme, RAID), RAM, Processors, ESD

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