Job Description

Job Description

Job Description

Housekeeping Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

As the Housekeeping Manager at The Maybourne Beverly Hills, you will hold a pivotal leadership role in our prestigious establishment. Your responsibilities will encompass a broad range of tasks, all focused on ensuring the highest level of cleanliness, comfort, and guest satisfaction in our accommodations.

Roles and Responsibilities

1. Lead and manage the housekeeping department, ensuring a culture of excellence, teamwork, and a commitment to delivering top-notch service.
2. Oversee the recruitment, training, scheduling, and performance of housekeeping colleagues, fostering professional growth and a dedicated team.
3. Set the standard for impeccable cleanliness and presentation of guest rooms and public areas, ensuring an exceptional guest experience.
4. Maintain the highest standards of cleanliness, order, and comfort in guest rooms and public spaces, conducting regular inspections to guarantee quality.
5. Manage housekeeping supplies and equipment, maintain par levels, and oversee cost-effective procurement.
6. Optimize housekeeping procedures and implement innovative practices to enhance productivity and streamline services.
7. Ensure strict adherence to health and safety regulations and standards, promoting a safe working environment for our colleagues.
8. Respond to guest requests and concerns in a professional and timely manner, exceeding guest expectations.
9. Manage the housekeeping budget, controlling expenses, and ensuring efficient resource utilization.
10. Champion and implement eco-friendly and sustainability initiatives within the housekeeping department.
11. Thoroughly inspecting assigned areas in order to provide feedback to management and colleagues on the cleanliness and maintenance of those areas against standards.
12. Responsible for conducting inspections of guestrooms and public areas while providing exceptional levels of service, including day to day support of the Director of Housekeeping.
13. Ability to build an exceptional housekeeping team while supporting the Director of Housekeeping.
14. Work with Opera, KnowCross, ADP, Ontrack, Symphony reporting and Evention.
15. Provide seamless employee relations with contract employees, ensuring proper training and culture integration.
16. Establish safe working conditions through appropriate training.
17. Provide supervision, coaching and training to House Attendants, Public Area Attendants, Supervisors, Residential Attendants and Room Attendants.
18. Gust room inspections and corrections need to be made, ensuring the prompt return of clean rooms to reception for incoming guests.
19. Ability to communicate politely, professionally, and respectfully when coaching colleagues.
20. Ensuring routine thorough cleaning of guest corridors including all fittings and surfaces.
21. Ensuring the attendants and house persons keep pantries tidy, correctly stacked according to the labels on the shelves and closed at all times when not actually in use.
22. Ensuring the house person is removing trash from work areas to the loading dock/dumpster and removing trash and linen from guestrooms, cleaning carts and housekeeping closets.
23. Reporting any linen shortages or other discrepancies to the appropriate house person.
24. Maintaining each storage and distribution area ensuring they are clean and organized.
25. Ensuring the house person is distributing linen and supplies to designated areas in the hotel in accordance with established par levels in each area.
26. Ensuring standards are met when delivering miscellaneous goods and supplies to guestrooms and delivering linen and supplies to guest floors.
27. Ensuring that the makeup and delivery rollaway beds and cribs are done to standard. Maintaining cleanliness of guest corridors; sweeping and washing floors, vacuuming carpet, washing walls, dusting furniture and fixtures, cleaning elevator tracks.
28. Ensuring the house person is cleaning the corridors by vacuuming, cleaning mirrors, credenzas, and elevators.
29. Reporting defects in rooms. Report any maintenance issues into KnowCross. They will direct this to Engineering to take care of and will follow up once completed.
30. To maintain the corridors for which they are responsible each day to the highest possible standard of cleanliness and good order.
31. To assist in any way that may be necessary to ensure the efficiency and smooth running of the Housekeeping Department.
32. Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests.
33. Ensuring the confidentiality and security of all guestrooms.
34. Performing additional duties as assigned that may be outside the normal scope of duties based on business needs.

Qualifications

1. Bachelor's degree in Hotel Management, Hospitality, or a related field is preferred.
2. A minimum of 2 years of experience in housekeeping management within a luxury hotel or similar establishment.
3. Exceptional leadership and team management skills.
4. Strong knowledge of housekeeping procedures, equipment, and practices.
5. Excellent communication and problem-solving abilities.
6. Proficiency in using hotel management software and technology.
7. Flexibility to work shifts, weekends, and holidays as required.
8. Spanish (preferred)

Physical Requirements

Position requires walking and giving direction most of the working day; must be able to stand and exert well – paced mobility for up to 6 hours. Must be able to lift up to 15 -40 lbs on a regular and continuing basis. Must be able to bend stoop, squat and stretch to fulfil tasks. Requires grasping, writing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communication with guests, supervisors and other employees. Requires manual dexterity to use and operate all necessary equipment.

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Free Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*

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