Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

What you will do  

• Under general direction, perform preventive maintenance, repair, installation, and replacement of HVAC Chilled water mechanical equipment.
• Assists branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and following operational processes.
• Providing Level 1 technical support and assisting with technical development for others.
• Ensures work is being performed in compliance with state, local and Federal legal requirements and operates on the job with the highest of ethics.
• Properly completes all required project and service documentation.

How you will do it   

• Must be a member or become a member of Union Local 211
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all field personnel.
• Escalation points to technical issues and provides on-the-job training for other technicians.
• Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.
• Escalation points from the branch to the technical support for critical issues.
• Assists management with assuring proper field operational disciplines of other Technicians are followed.
• Regularly provides input on development and training needs of the branch.
• Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.
• Assists with the identification of material needs required for service delivery.
• Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.
• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.
• Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.
• Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.
• Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency.
• Completes all training and certifications as required by the company.

What we look for  

Required  

• 5+ years of Chiller experience.
• In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated.
• Ability to act independently and to coordinate the work of other employees and contractors on a customer site.
• Effective interpersonal skills to represent the company to customers and other outside contacts.
• Able to explain technical information to technical and non-technical people.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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