Job Description

Part-Time Bilingual Call Center Agent

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!

Calling all Bilingual Customer Service and Call Center Professionals!

CEC Entertainment is currently recruiting for Part-Time Bilingual Call Center Agent to join our team (Internally known as Party Planners). You must be able to speak, read and write in both English and Spanish. CEC Entertainment, the global leader in family entertainment and operator of Chuck E. Cheese and Peter Piper restaurants.

We offer a fun and rewarding environment with set schedules, monthly contests, and a casual dress code! These are great positions for experienced call center agents, high school students currently enrolled in a vocational program, or college students. If you possess the right skills and experience and desire the opportunity to join a passionate, dedicated team of sales professionals supporting our Birthday and Party celebrations, please submit your resume for immediate consideration! Hours of operation are 9:00AM to 7:00PM. Must have open availability for evening and weekends.

We offer a fun and rewarding environment with set schedules, monthly contests, a casual dress code, a 50% meal discount in DFW, and are a Work Today, Get Paid Tomorrow employer!!

Responsibilities:

• Must be bilingual and able to communicate in English and Spanish.
• Able to work a flexible schedule, including weekends, to support business needs.
• Take incoming telephone calls from our Chuck E. Cheese guests; discuss location information, options for birthday parties, and organizational parties; assist guests in scheduling fundraising events.
• Responds appropriately to our Chuck E. Cheese guest objections and questions.
• Delivers accurate description of service regarding birthday parties and fundraising campaigns.
• Records each call by accurately documenting status and comments in the appropriate database or platform.
• Increase birthday party sales by delivering excellent customer service and upselling our party package options.
• Minimize guests' hold times by following all processes.
• Performs other duties and aid co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.

Education and Experience:

• High school diploma or equivalent required. Post-high school education is a plus. In lieu of an H.S. Diploma and 1-year experience, a candidate may currently have been enrolled in a High School Vocational Program or attending College.
• Bilingual English/Spanish required.
• 1 year of call center/customer service experience highly preferred.
• 1 year of sales experience preferred.

Job Requirements:

• Clear verbal communication, written communication, and reading comprehension in English and Spanish required.
• Basic computer skills (i.e. typing -35 wpm, data entry, Internet savvy, MS Windows, and Outlook).
• Strong interpersonal and customer service skills with a sales mentality.
• Ability to accurately interpret information, demonstrate problem-solving skills and analytical thinking.
• Ability to work under pressure and maintain a friendly and customer service orientated persona.
• Ability to work efficiently both independently and as part of a team.
• Ability to prioritize work to meet deadlines and productivity goals.

Physical Demands:

• Must be able to sit in a chair for extended periods of time.
• Must be able to regularly speak and hear via telephone headset.
• Must be able to regularly type on a keyboard and use computer mouse.

PAY & BENEFITS:

• Work Today, Get Paid Tomorrow" program. Don't wait between paychecks anymore!
• Employee meal discounts
• Perks & Discount programs
• Employee Referral Program
• CEC Cares Fund (program to assist employees during catastrophes)
• Voluntary Medical benefits offered.

At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company: CEC Entertainment, LLC ("CEC"), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck's Arcade brands.

Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid, the brand is committed to safety through programs like Kid Check and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the "Best in STEM" award and was named one of America's Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being.

Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on"The Fun is Baked In"! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids.

CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com.

CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer.

At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.

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