Job Description

Overview Job Title: Salesforce Administrator Salary: USD 74,265 – 106,755.65 Job Type: Full-Time Permanent Location: IB (International Baccalaureate) Washington DC Hybrid working opportunity: 1 day in office About The IB: If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, the International Baccalaureate (IB) may have the ideal opportunity for you. The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference. About The Position The Salesforce Administrator is a key member of the IT team responsible for configuring, maintaining, and supporting the Salesforce platform across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications. This role manages user access, profiles, permission sets, public groups, and queues, while creating reports, dashboards, and performing data updates in alignment with governance practices. The Administrator triages and resolves tickets, supports releases and sandbox refreshes, and ensures data security using backup and restore tools. Additionally, they collaborate with business users to understand processes, provide guidance on best practices, maintain platform integrity, and train end users on new features and process changes. The Salesforce Administrator will support releases to test environments and production with Copado, test features and bug-fixes in coordination with developers, and train end users on process changes. The Salesforce Administrator will conduct sandbox refreshes. The Salesforce Administrator will use backup and restore tools to ensure data security. Responsibilities Ensure security and data access limits are maintained and well-designed Declarative programming of Flows and custom objects Maintain Salesforce configuration, including validation rules, approval processes, page layouts, data fields, sharing rules, visual flow, list views, email templates, and auto-assignment rules Perform data cleanup and de-duping procedures Be proficient with DataLoader and advanced Excel use for data manipulation Perform backups and maintain automated backup and restore systems to secure data in accordance with data management best practices Provide day-to-day end-user support including resolution of Tier 1 and 2 support issues, system configuration and maintenance Act as the primary owner of Incidents received by the Salesforce Admins assignment group in ServiceNow, performing triage, investigating and recreating issues, and engaging developers as needed to resolve concerns, and when appropriate adding issues to the Problem Backlog for the Salesforce Admins assignment group Design and maintain a variety of business reports and dashboards, both regular and ad-hoc Support business needs in establishing and enhancing reporting and analysis capabilities Communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization Organized, with the ability to manage multiple projects simultaneously and meet deadlines Improve the overall quality of the customer and stakeholder experience Responsible for the end-to-end case handling submitted by business users Ensure stakeholders’ trust in Salesforce company wide Qualifications Job Requirements: About You Salesforce Certified Administrator required At least one additional certification preferred: Salesforce Advanced Administrator Copado Administrator Salesforce App Builder Platform Developer I Agentforce Specialist Working experience with OmniChannel, OwnBackup, Copado, Cloudingo, Sales Cloud, Service Cloud, Experience Cloud, Agentforce, Data Loader Ability to inspire confidence to stakeholders Additional language skills preferred (French, Spanish) Ability to flourish in a dynamic, fast paced environment by balancing multiple deadlines and prioritizing multiple tasks Knowledge of the IB, IB Programmes or being an IB Alumnus is a plus Applications are being received until 12 September 2025 Benefits Medical, Dental and Vision Coverage Voluntary Benefits, Pet Insurance, FSA, etc. Annual Leave, plus 14 Public holidays Retirement 401k Plan, 10% contribution Paid Parental Leave Life assurance 4x annual salary Employee Assistance Program Excellent continuous professional development Health and wellness schemes Flexible work arrangements And more additional IB sponsored perks EEO Statement: The IB is an equal opportunity employer. It provides employment opportunities to employees and applicants for employment without regard to race, color, religion, sex, pregnancy, ethnicity, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic status, or status in any group protected by federal, state, or local laws. This job is offered on local terms and conditions and is at will. #J-18808-Ljbffr International Baccalaureate

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