Job Description

Strava is the app for active people. With over 150 million athletes in more than 190 countries, it’s more than tracking workouts—it’s where connection, motivation, and personal bests thrive. No matter your activity, gear, or goals, Strava’s got you covered. Find your crew, crush your milestones, and keep moving forward. Start your journey with Strava today. The Senior Trust & Safety Specialist is part of the Trust and Safety Operations Team at Strava, which is part of the Product organization. We are excited to begin the expansion of our safety team in the US to help us with evolving operational needs. This position will work closely with the Trust and Safety leadership team, Legal Counsel, our Engineering and Product partners, vendors, and others, to inform and enforce policy around sensitive topics facing our community. This role has a unique opportunity to influence how Strava evolves its response to safety issues affecting our community of athletes and will help scale our operations through process improvements, proactive moderation strategies and cross-functional efforts. Our Trust and Safety Specialists protect athletes by decreasing negative experiences and help Strava maintain an authentic and respectful community. We follow a flexible hybrid model that generally translates to around half your time on-site in our San Francisco office—roughly three days per week. You’re excited about this opportunity because you will: Enforce our Community Standards, Acceptable Use Policy and internal policies for user generated content and conduct by reviewing reactive and proactive reports of safety issues and instances of graphic content. Collaborate with our internal partners to manage moderation efforts and trust and safety processes at scale. Liaise with external moderation vendors as we scale our function with a mix of third-party and internal technologies. Actively participate in cross-functional compliance efforts to minimize risks for Strava and our community of athletes. Advocate for product and process improvements based on user feedback. This might include agent or member facing tools, new features, closing loopholes, mitigating risk, and improving business processes. Identify areas in our policies that need refinement, and collaborate with others to improve our product, or position on an issue, together with our Policy Lead. Develop customer-centric insights that will inform policy, operations and product decisions, with an eye toward proactive, scalable, preventative solutions. Effectively handle escalations and crisis situations with expert resolution and with minimal guidance. Troubleshoot site issues, create bug reports, track updates and communicate results to the team. You will be successful here by: Embracing ambiguity and change, thriving in an ever-evolving environment of online safety that continuously shifts in unexpected ways. Being able to think critically about safety issues and how to address them in creative ways. If you are passionate about user education and remediation strategies, we want to hear from you! Working independently when needed, as well as knowing when to get others involved when faced with sensitive topics. Seeking operational excellence by paying attention to details, nuances and the evolving complexities of a growing, multi-timezone operations team. We’re excited about you because: You have at least 5 years of experience in Trust & Safety, Abuse or Online Safety operations and experience working with Legal, Engineering and Policy teams. You have a background in advocacy, crisis response, dispute mitigation, emergency response management or outsourcing management. You have experience with moderating user-to-user communications and interactions. You have worked with content moderation vendors, such as ML providers, BPOs, etc. You are passionate for online safety and have a drive for developing safety strategies to protect an evolving community. You are Idea-driven, confident and articulate. You naturally maintain high levels of confidentiality while performing investigations. You display strong critical and contextual thinking skills with a bias toward action in ambiguous situations. You are comfortable with regularly viewing objectionable and graphic content and discussing difficult subjects clearly and calmly. Fluency in another language is a plus. #J-18808-Ljbffr Strava

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