Job Description

The Specialty Care Coordinator II position exists to ensure compliance to state, national and other regulatory agency requirements for disease specific programs and disease specific centers of excellence. The Specialty Care Coordinator II in collaboration with the Medical Director ensures optimal patient care using evidence based, clinical best practice models, appropriate staffing and technologies and continuous process improvement measures. The Specialty Care Coordinator II is typically based at a facility, but may have oversight for relevant processes at referring facilities. Position Details: Benefits Eligible: Yes; Shift Details: Full time, 40 hours/week, Monday - Friday, occasional evening or weekend shift as business needs; Department: Trauma; Primary Location: LDS Hospital; Additional Details: Previous trauma or stroke experience preferred. Prior education and/or leadership experience preferred. 5 years of applicable nursing experience required. Scope: The Specialty Care Coordinator II oversees a program and may have direct supervision of staff. Job Essentials: 1. Clinical Activities: Coordinates care across the continuum, including planning and implementing of clinical protocols and practice management guidelines, monitoring care, and serving as an expert resource for clinical practice. Oversees the development and review of care protocols, policies and procedures that promote an organized and effective program. 2. Physician Engagement: Engages with providers at the service line level to achieve clinical, operational, and service goals as appropriate. Acts as a resource and primary contact for providers in the department. Enhances physician productivity by proactively identifying and removing operations barriers and responds to providers' operational needs. 3. Education Responsibilities: Facilitates the development and implementation of educational programs including pre-hospital care provider agencies, hospital nursing and physician continuing education programs. Facilitates case review, standardizing practice guidelines, and directs community education and prevention programs. Participates in patient education and community activities to promote prevention of disease and early treatment as applicable. 4. Performance Improvement: Provides ongoing evaluation of the effectiveness and efficiency of the program. Responsible for the development and maintenance of the process improvement program. Monitors clinical outcomes and system issues related to quality of care. Develops quality filters and audits, and helps to outline corrective actions as applicable. Is involved in patient experience efforts and monitors patient perception of the quality of care delivered. 5. In conjunction with the Medical Director, plans, coordinates and conducts program meetings such as Executive Leadership, Mortality and Morbidity, Grand Rounds and Multi-disciplinary Committees. Sees that agendas, attendance, records/minutes and follow up are prompt and accurate. 6. Provides local oversight of the disease specific registry and data management process. Facilitates sharing of registry data with care teams. 7. Supports clinical program, facility and system goals and initiatives. Attends and actively participates in system level meetings representing the facility. Presents/reports on progress of the program to directors, administrators and leadership boards as assigned. 8. Ensures compliance to regulatory agency guidelines, credentialing bodies and all applicable state and federal regulations related to the applicable disease specific care. 9. Depending on facility may provide managerial oversight for program personnel including data registrars, advanced practice clinicians, research associates, program billing staff and secretarial support. Supervisory duties may include hiring, orientation, staffing, payroll, annual performance evaluation and wage adjust. 10. Budgetary Responsibilities: Assists in annual strategic planning, operational and capital budgetary planning. Partners with billing and revenue departments in monitoring billing compliance and revenue production. Adheres to staffing and operational budgets as applicable. Completes and submits budget reports as required by facility. 11. Consultant/Liaison: Stabilizes the complex network of many disciplines that work in concert to provide high quality care, serving as an internal resource for staff in all departments, and acting as an extended liaison for Emergency Medical Services agencies, the community and the nation. Is involved in the development and improvement of care at the community, state and national levels. Minimum Qualifications: RN license in state of practice; RNs hired or promoted into this role need to have or obtain their BSN within three years of hire or promotion; BLS certification for healthcare providers; Five years of applicable nursing experience; Demonstration of expertise in disease specific care; Demonstrated experience with quality management programs including registry data collection; Computer skills including the creation of graphs, tables, and trend reports; Demonstrated critical thinking skills, data organization, management, and analysis skills; Experience in educational program development; Experience in process development including detailed corrective action plans which demonstrate comprehensive follow up and loop closure; Excellent verbal and written communication skills; Well-developed interpersonal skills with the ability to develop excellent working relationships with physicians and ancillary departments. Preferred Qualifications: Bachelor's degree in Nursing (BSN) from an accredited institution; Master's degree. Physical Requirements: Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess patient needs; Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations; Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy including frequent computer use and typing for documenting patient care, accessing needed information, etc.

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